Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original packaging and proof of purchase.

To start a return, please contact us at hello@nagori.co.uk.

Returns should be sent to:

Nagori
35 Sandringham Crescent
Leeds
LS17 8DE
United Kingdom

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior approval will not be accepted. 

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied.

For any questions regarding returns, please contact hello@nagori.co.uk.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Natural variations in jade, freshwater pearls, and other natural materials are not considered defects. Differences in colour, translucency, pattern, shape, texture, and internal characteristics are part of the unique nature of each handcrafted piece and make every item one of a kind.

Custom, personalised, or made-to-order items cannot be returned unless they arrive damaged or defective.

Sale items and gift cards cannot be returned or refunded.

EXCHANGES

The fastest way to receive a different item is to return the original item. Once the return has been accepted, you may place a new order for the desired item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be unused, unworn, in its original packaging, and accompanied by proof of purchase.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that banks and card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@nagori.co.uk.